Welcome to Softee Sport Zone! These Terms and Conditions outline the rules and regulations for using our website (softeezone.com) and purchasing our football training equipment. By accessing our site and making a purchase, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers aged 18+ or minors with parental consent. We serve customers globally, excluding certain Asian and remote regions due to shipping limitations.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Softee Sport Zone and protected by intellectual property laws. Unauthorised use is strictly prohibited.

User Responsibility: You agree not to reproduce, duplicate, or exploit any portion of our website without express written permission.

2. Product Information

2.1 Product Range

We specialise in high-quality football training equipment including:

  • Training gear (agility ladders, cones, training bibs)
  • Footwear (football boots, trainers, junior sizes)
  • Official equipment and accessories
  • Coaching tools (tactic boards, whistles)

2.2 Product Descriptions

We strive for accuracy in product descriptions and images. Minor variations may occur. Please contact us if you have specific questions about a product before ordering.

3. Ordering Process

3.1 Placing an Order

By placing an order, you:

  • Confirm all information provided is accurate
  • Agree to pay the full amount including any applicable taxes
  • Authorise us to verify your payment details

3.2 Order Confirmation

You’ll receive an order confirmation email. This constitutes our acceptance of your order and forms a binding contract.

User Responsibility: It’s your responsibility to ensure your delivery address and contact details are correct. We cannot amend orders once processed.

4. Payment Terms

4.1 Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.2 Pricing and Charges

All prices are in GBP (£) and include VAT where applicable. Additional charges may include:

  • Standard shipping: £12.95 (DHL/FedEx)
  • Customs/duties for international orders (customer responsibility)

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 working days. You’ll receive dispatch notification with tracking information.

5.2 Delivery Options

Option Carrier Delivery Time Cost
Standard Shipping DHL or FedEx 10-15 working days after dispatch £12.95
Free Shipping EMS 15-25 working days after dispatch Free for orders over £50

User Responsibility: International customers are responsible for any customs delays, duties, or taxes. Provide accurate contact information to avoid delivery issues.

6. Returns and Refunds

6.1 Returns Policy

We accept returns within 15 days of delivery if items are:

  • In original, unused condition
  • With all tags and packaging intact
  • Accompanied by proof of purchase

6.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • All football boots (including junior and kids’)
  • Indoor football shoes
  • Trainers
  • Flip flops
  • Elastic training gear (unless unopened)

Exceptions are made for faulty items – contact us immediately.

6.3 Return Process

  1. Email [email protected] within 15 days with order details
  2. Wait for return authorization (within 2 working days)
  3. Package items securely (original packaging preferred)
  4. Ship to our returns address using tracked service

6.4 Refunds

Refunds are processed within 5 working days of receipt:

  • Issued to original payment method
  • Original shipping costs non-refundable
  • International refunds may take additional processing time

7. Liability and Disputes

7.1 Product Liability

We’re liable for defects existing at delivery. For faulty items, we’ll replace or refund at our discretion.

7.2 Limitation of Liability

Softee Sport Zone isn’t liable for:

  • Indirect or consequential losses
  • Customs delays or charges
  • Incorrect use of products
  • Events beyond our reasonable control

7.3 Dispute Resolution

Any disputes will first attempt resolution through negotiation. If unresolved, disputes may be submitted to the courts of England and Wales.

8. Privacy and Data Protection

Your personal data is processed according to our Privacy Policy (available on our website) and GDPR regulations.

9. Changes to Terms

We reserve the right to modify these terms. Continued use after changes constitutes acceptance.

10. Contact Information

Softee Sport Zone
96 Newgate St
Newcastle upon Tyne
GB CH1Z 8SL
Email: [email protected]

By using our website and purchasing our products, you acknowledge you’ve read, understood, and agreed to these Terms and Conditions.