Shipping & Returns

At Softee Sport Zone, we’re committed to delivering your football training equipment as efficiently as we’d execute a perfect corner kick. Whether you’re coaching the next champions or honing your own skills, our shipping and returns policies are designed with your convenience in mind.

Shipping Information

Order Processing

We kick into action immediately after receiving your order:

• Processing Time: 1-2 working days
• Dispatch Notification: You’ll receive tracking information via email

Shipping Methods

Choose the delivery option that suits your training schedule:

• Standard Shipping (£12.95):
  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 working days after dispatch
  • Includes full tracking
• Free Shipping (Orders over £50):
  • Carrier: EMS
  • Delivery Time: 15-25 working days after dispatch
  • Basic tracking included

Our Returns Promise

We understand that sometimes football equipment needs to be just right. If your purchase doesn’t meet expectations, our straightforward returns process ensures you can exchange or return items with the precision of a well-placed penalty kick.

Returns Policy Highlights

• Return Window: 15 days from delivery date
• Condition Requirements:
  • Original, unused condition
  • All tags and packaging intact
  • Proof of purchase included

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Football boots (all types including junior and kids’)
• Indoor football shoes
• Trainers
• Flip flops
• Elastic training gear (unless unopened in original packaging)

Exceptions are made for faulty items – please contact us immediately if you receive defective products.

How to Return an Item

Follow these simple steps to return your football equipment:

Step 1: Contact Us

Email [email protected] within 15 days of delivery with:

• Your order number
• Reason for return
• Whether you prefer exchange or refund

Step 2: Wait for Approval

Our team will respond within 2 working days with:

• Return authorization
• Detailed instructions
• Special packaging advice for fragile items (goals, tactic boards, etc.)

Step 3: Package Securely

Use original packaging where possible. For protection:

• Wrap fragile items in bubble wrap
• Include all original tags and accessories
• Enclose your proof of purchase

Step 4: Ship Your Return

Send to our returns address using a tracked service:

Softee Sport Zone Returns
96 Newgate St
Newcastle upon Tyne
GB CH1Z 8SL

Note: You’re responsible for return shipping costs unless the item is faulty or incorrect.

Exchange Process

Need different sized football boots or another colour training bib? Simply:

1. Follow the standard return process above
2. Clearly state you want an exchange
3. Specify your preferred replacement item

We’ll ship your new item once we receive the original. If the replacement costs more, we’ll invoice the difference. If it costs less, we’ll refund the difference.

Refund Information

Once we receive and inspect your return:

• Timing: Refunds processed within 5 working days
• Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping Costs: Original shipping fees are non-refundable

International refunds may take additional time to appear in your account depending on your bank’s processing times.

Faulty or Incorrect Items

If you receive damaged equipment or wrong items (e.g., cones instead of agility ladders):

1. Contact us immediately with photos of the issue
2. We’ll arrange a free return label if needed
3. Choose between replacement or full refund

Return Request Template

Questions?

Our customer team is ready to assist at [email protected]. We aim to respond within 24 hours during business days.

At Softee Sport Zone, we’re as committed to your satisfaction as you are to perfecting your game. Whether you’re training with our agility ladders or coaching with our tactic boards, we’ve got your back – from delivery to returns.