Welcome to Softee Sport Zone’s FAQ section. Here you’ll find answers to common questions about our football training equipment, delivery options, and more. If you can’t find what you’re looking for, please contact our team at [email protected].

About Softee Sport Zone

Who is Softee Sport Zone for?
Our products are designed for football enthusiasts at all levels – from individual players to coaches and clubs. Whether you’re a weekend warrior needing new football boots or an academy stocking up on training equipment like agility ladders and cones, we’ve got you covered.
What makes your products special?
We focus exclusively on performance-driven football training equipment. From junior football boots to professional-grade goals and official equipment, every product is selected to enhance your training experience. Our range includes everything from basic essentials like whistles to specialized gear like tactic boards.

Product Questions

How do I choose the right football boots?
Consider your playing surface (firm ground, soft ground, artificial turf) and position. Our football boots range includes options for different needs – speed, control, or all-round performance. For junior players, we offer specially designed junior football boots with proper support for growing feet.
What’s included in your training equipment sets?
Our training category includes individual items like cones, agility ladders, and training bibs that you can mix and match to create your perfect training setup. We don’t currently offer pre-packaged sets, allowing you to customize based on your specific needs.
Do you sell team kits or just training equipment?
We specialize in training equipment and accessories rather than team kits. Our “Official equipments” category includes match essentials like referee whistles and other official items, but not team uniforms.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. You can shop with confidence knowing your payment details are protected.
Can I change or cancel my order after placing it?
If you need to modify or cancel your order, please contact us immediately at [email protected]. We process orders quickly (within 1-2 working days), so prompt contact gives us the best chance to accommodate your request.

Shipping & Delivery

Where do you ship to?
We ship globally to football enthusiasts worldwide, excluding some Asian and remote areas. Our reliable courier partners (DHL, FedEx, and EMS) ensure your training gear arrives safely wherever you are.
What are my shipping options?
We offer two shipping methods:
Standard Shipping: £12.95 via DHL/FedEx (10-15 days after dispatch)
Free Shipping: On orders over £50 via EMS (15-25 days after dispatch)
Choose Standard Shipping for time-sensitive orders like football boots before a tournament.
How long does order processing take?
We pride ourselves on quick processing – all orders are prepared for dispatch within 1-2 working days (excluding weekends) from our Newcastle warehouse. You’ll receive tracking information via email once your order is dispatched.
Can I track my order?
Yes! We provide full tracking for all orders. You’ll receive tracking information via email once your football equipment leaves our warehouse, allowing you to plan your training sessions around your delivery.

Returns & Exchanges

What’s your return policy?
We want you to be completely satisfied with your football gear. If any item doesn’t meet your expectations, you have 15 days from receipt to initiate a return. This gives you time to properly test equipment like trainers or elastic training tools.
How do I return an item?
Simply contact our team at [email protected] to arrange your return. We’ll guide you through the process and provide return instructions. Please note that items must be in original, unused condition with all packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping method for returns.

Customer Service

How can I contact customer service?
Our football-loving support team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours during business days.
What are your business hours?
Our team operates Monday-Friday, 9am-5pm GMT. While you can place orders on our website 24/7, customer service responses may take longer outside these hours.

Ready to elevate your game? Browse our performance-driven football equipment today and choose the delivery option that suits your training needs. Shop Football Gear Now